FAQ

Has my Guest received their Keyless Access Instructions?
On the Bookings page you will find all of your bookings on the calendar schedule. When you select a booking, you are taken to an Edit Booking section.  ...
Tue, 27 Feb, 2018 at 11:37 AM
What does 'Booking: access unready' mean?
Booking: access unready means that you have not yet said YES! to a guest using EveryDoor keyless automation for their scheduled check-in. The booking wil...
Tue, 27 Feb, 2018 at 12:40 PM
What is the purpose of the Bookings page?
On the Bookings page will find a calendar of scheduled access periods. This includes guest bookings, worker periods, and host shifts. Once connected to yo...
Fri, 23 Feb, 2018 at 2:56 PM
How do I manually create a new unit?
Go to the Properties page, under the Unit Directory section, click the Add a Unit Button and fill in the Property Name, select the Country and search for the...
Fri, 23 Feb, 2018 at 3:01 PM
Is an Unlocked Door in the dashboard a risk?
Not necessarily. The guest or worker may be in the unit and aware that the unit is unlocked. If however, you are aware that no one is, or should be in the u...
Fri, 23 Feb, 2018 at 3:02 PM
Can I overlap a Worker Booking and a Guest Booking?
Yes. Worker bookings take precedence over Guest bookings. The reason for this being so a worker can enter and do repairs, etc. during the guest's stay ...
Tue, 27 Feb, 2018 at 7:54 PM
How do I add a Worker?
1) Click the Workers page  2) Click the blue button in the top right corner that reads Create a Worker  3) Fill in all required fields, and Save 
Fri, 23 Feb, 2018 at 3:05 PM
What is an Access Log?
The Access Logs page is where you can view an updated list of all of the recent access to your properties. Each access log includes: Unit Name ...
Fri, 23 Feb, 2018 at 3:07 PM
What is a Property Name?
The property name can be any name you associate with that unit. If you have numerous properties, it is easier to differentiate between rentals with familiar...
Fri, 23 Feb, 2018 at 3:07 PM
What is a Property Directory?
The property directory provides a simplified list (clickable) of each property and its geographic location. By clicking on the property or address, you wil...
Fri, 23 Feb, 2018 at 3:14 PM