FAQ

What does Active Access mean?
The Active Access page is where you will find all properties that are automatically setup to allow access to guests. 
Tue, 27 Feb, 2018 at 12:37 PM
What is a Host?
A Host is the person in your organization that is responsible for a guest's stay. Their name will appear on any automated communications sent by EveryD...
Fri, 23 Feb, 2018 at 3:34 PM
Does a Company of Workers share the same pin code?
Each specific worker will have their own pin code consisting of the last 4 digits of their phone number, unless you choose to give them another code. Once ...
Tue, 27 Feb, 2018 at 11:39 AM
How Do I Create a Manual Booking in EveryDoor?
If you would like to manually make a guest or maintenance booking, visit the Booking page. In the top right corner you can click the Book a Guest or the Sc...
Wed, 25 Apr, 2018 at 6:08 PM
Can the Host be notified when Visitors access the Property?
Yes, the host can be notified when visitors (guests, workers, etc.) access the property.  There are separate notification options for when the access perio...
Tue, 27 Feb, 2018 at 11:40 AM
How do I manually create a 'Host'?
Click the Hosts tab in the EveryDoor dashboard. In the top right corner, click the blue button that reads Add a Host Add all required fields, and...
Fri, 23 Feb, 2018 at 12:37 PM
How do I Approve a booking?
1) Visit the Bookings page and click on a booking in the calendar you would like to use EveryDoor for.  2) Scroll to 'Host Sign Off' section at t...
Tue, 27 Feb, 2018 at 12:39 PM
How Often Will I Be Billed?
Billing for your EveryDoor subscription is quarterly and includes taxes.
Wed, 25 Apr, 2018 at 4:56 PM
When Will I Start Getting Billed?
You will have a 14 day pilot period to test out EveryDoor and make sure it's going to work well for your business. During that 14 days, please be sure t...
Wed, 25 Apr, 2018 at 5:34 PM